Refund policy

Returns & Refunds

Sgwgcqu
Christoph Ansgar Fey
Rückentrainingweg 8, 04109 Leipzig, Germany
Email: info@sgwgcqu.store
Phone: +49 341 39080400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@sgwgcqu.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A table, bench or accessory must be returned complete and in its original packaging; a table or bench that has been assembled and used can usually still be returned within the withdrawal period if it is clean and undamaged. Unused accessories in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, the folded size, the user-weight rating and your access route before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Pads, ankle supports, rollers, straps, pivot bushings and comfort-pad electrics wear with use and are stocked as spares where applicable — this is normal, not a defect; check the ankle supports and their locks before every use. Damage or a hazard from using an inversion table against medical advice or without asking a doctor, from ankle supports not fully locked and checked, from use beyond the weight limit, or from benches used with pads and rollers not secured is not a warranty defect, and this is fitness equipment used at your own risk, not a treatment.